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Everything You Need to Know
Common questions regarding our process, compliance, and fee structures.
How does your debt recovery fee structure work?
We offer competitive and flexible models, including success-based contingency fees (no recovery, no fee for eligible portfolios) as well as retainer-based administration for long-term credit management.
How do you safeguard our brand reputation during collection?
Every collection officer follows strict compliance rules and ethical codes of conduct. We act as an extension of your brand with professionalism, empathy, and tact, ensuring disputes are resolved constructively.
What types of debt and industries do you handle?
We handle both B2B commercial debts and consumer credit across banking, financial institutions, manufacturing, retail, logistics, telecom, and healthcare sectors across Sri Lanka.
How quickly does FCS commence recovery after handover?
Once client onboarding and initial ledger reconciliation are completed, structured communication and debtor outreach typically commence within 24 to 48 business hours.